Privacy policy

At Phresh Care co., we are dedicated to delivering high-quality services to our customers. This policy outlines our ongoing commitments to managing your Personal Information.

We have implemented the Australian Privacy Principles (APPs) as stated in the Privacy Act 1988 (Cth) to govern the collection, usage, disclosure, storage, security, and disposal of your Personal Information.

For more information about the Australian Privacy Principles, you can visit The Office of the Australian Information Commissioner's website at www.asic.gov.au.

Personal Information refers to data or opinions that can identify an individual. Examples of Personal Information we collect include names, addresses, email addresses, and phone or fax numbers.

We gather this Personal Information through various channels, including interviews, correspondence, telephone, fax, email, our website (www.phreshcareco.com.au)., your website, media and publications, publicly available sources, cookies, and third parties. We cannot guarantee the policies or website links of authorised third parties.

The primary purpose of collecting your Personal Information is to provide our services to you, offer information to our clients, and for marketing purposes. We may also use your Personal Information for secondary purposes closely related to the primary purpose, as long as you would reasonably expect such use or disclosure. You have the option to unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will explain why we are collecting the information and how we intend to use it, whenever appropriate and possible.

Sensitive Information, as defined by the Privacy Act, includes details or opinions about an individual's race or ethnicity, political opinions, membership in political associations, religious or philosophical beliefs, membership in trade unions or professional bodies, criminal records, or health information.

We will only use sensitive information for the primary purpose for which it was obtained, for a secondary purpose directly related to the primary purpose, with your consent, or when required or authorised by law.

We strive to collect Personal Information directly from you whenever reasonable and practicable. However, there may be instances where we receive information from third parties. In such cases, we will take necessary steps to inform you about the information provided by the third party.

Your Personal Information may be disclosed in certain circumstances, such as when you give consent for disclosure or when required or authorised by law.

We store your Personal Information in a secure manner to protect it from misuse, loss, unauthorised access, modification, or disclosure.

Once your Personal Information is no longer required for its original purpose, we will take appropriate steps to destroy or permanently de-identify it. However, most Personal Information is stored in client files, which we retain for a minimum of 7 years.

You have the right to access and update your Personal Information, with certain exceptions, by contacting us in writing. Phresh Care co. does not charge a fee for access requests, but an administrative fee may apply for providing a copy of your Personal Information. To ensure the security of your Personal Information, we may require identification before releasing the requested data.

We take measures to maintain the accuracy, completeness, and currency of your Personal Information. If you find any outdated or inaccurate information, please notify us promptly so that we can update our records and continue delivering quality services to you.

This policy may undergo changes periodically and will be available on our website.

If you have any questions or complaints regarding our Privacy Policy, please contact us hello@phreshcareco.com.au